in general

We understand very well that the way in which we think and act must help us to deliver added value. What this added value is, is not determined by Kovu, but by the customer. We, therefore, do not talk about Unique Selling Points, but about Unique Buying Reasons. Our mission statement is "to think and act from the outside in instead of the inside out" and underlines our flexibility and ambition to deliver recognizable added value. By means of the two-way traffic created in this way, we hope to realize a partnership where we can work together with you to further expand our joint ambitions.

Concrete

Our customers see the services listed below as recognizable added value.

• Professional, prompt quotations, quick decisions, a solution-orientated work method, a regular contact person and experienced consultants.
• Offices in the Netherlands,Germanyand Belgium.
• Many products available straight from stock.
• A wide range of products with excellent warranty conditions.
• Excellent logistics department; the correct product, delivered in an undamaged condition throughout the Benelux and Germany at the correct time and place by our own drivers.
• Every new product is thoroughly tested and checked by our own service department and we have our own environmental test chamber.
• Since we are the market leader in ready-to-use cooling units, you will be sure to receive up-to-date information and exclusive, high-quality products at competitive prices.
• In-house service department for the Netherlands, so that quality and speed are guaranteed.
• A wide choice of maintenance contracts.
• A marketing department which offers you support with your mailshots.
• Kovu sells via distributors and not directly to the end users.
• Kovu is a member of a financially strong organization, so that continuity is guaranteed. Certificate for creditworthiness rating 1.
• Kovu is a member of the Cool Cooperation Group, a European joint venture of similar companies, so that delivery and service is possible throughout the whole of Europe.
• Partnerships with our distributors make it possible to deliver turnkey projects.
• Cooler- and freezermanagement